Returns Policy

Please get in touch within 14 days to enable us to raise a return with our suppliers. 

In the event of any return:

Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie/clothing, and all seals intact for toys and accessories.

We are unable to provide a refund for

• Toys, where the packaging/box has been opened or the security seal removed, unless the item has been returned to us and on inspection is found to be damaged or faulty and is still within warranty;
• Lingerie, which has been worn, or where the hygiene seal, tags or labels have been damaged or removed;
• Hosiery, which has been worn or where the seal is broken;
• Items purchased as part of a set, which have been returned separately or as an incomplete set;
• Earrings & pierced jewellery;

If you’ve received a faulty or damaged item please complete the contact us form